As the current business climate is unpredictable and constantly changing, communities are increasingly issuing “stay home” orders,
and some businesses are temporarily shut down. Due to the unprecedented impact of the COVID-19 pandemic, Yellow companies (including
Reddaway) have suspended reimbursement for service failures on Guaranteed shipments picked up on or
after Wednesday, March 25, 2020 and through a to-be-determined date.Our Tariff 100 rules also are updated to reflect this change and
can be found on each of our carrier websites, including ReddawayRegional.com.
We will continue to offer Guaranteed services throughout the time period and will monitor for reinstatement of our guarantee at a
prudent time.We do not expect our Guaranteed shipments to experience any disruption, and we’ll continue monitoring these shipments to
receive additional operational priority. Guaranteed shipments will also continue to move with the same high priority within our
network as always.
We apologize for any inconvenience caused by this change and appreciate your business, especially in these challenging times. Please
reach out to your Account Executive if you have additional questions or for information on tracking status of Guaranteed shipments.
Guaranteed Service billing adjustments must be filed within 15 business days of delivery.
Requests for billing adjustments will be acknowledged within 3 days of receipt.
Please do not mail a hard copy of this form; no other documentation is required. Required fields are in *Bold.
Enter all the information, then click Submit.